Who These EASTEL Group Terms Apply To

By using EASTEL Group services, you agree to comply with and be bound by these Terms and Conditions. The term "EASTEL Group" or "Anchor Communications" refers to Anchor Communications Sdn. Bhd. (Company No. 202401020764). The term "You" or "Subscriber" refers to any user or person undergoing the registration process with EASTEL Group. Please read these EASTEL Group terms carefully before proceeding with any EASTEL Group service.

Mandatory Digital Identity Verification Under EASTEL Group

All EASTEL Group prepaid service registrations must comply with the Mandatory Standards for the Registration of End-Users of Prepaid Public Cellular Services as set by MCMC. Starting 2026, all Malaysian citizen registrations with EASTEL Group must be verified through MyDigital ID e-verification, either via Assisted Registration or Self-Registration through EASTEL Group's authorised platform. Verification with EASTEL Group includes at least two methods: biometric authentication (facial recognition or fingerprint) and digital ID validation.

Accepted Identification Documents for EASTEL Group

For Malaysians and Permanent Residents registering with EASTEL Group, accepted documents include the Original NRIC (MyKad) with biometric authentication, Valid Permanent Residence Card (MyPR), Valid Temporary Identity Card (MyKAS), and MyTentera. For Foreigners joining EASTEL Group, a valid passport is required. All EASTEL Group registrations must be completed with original documents; photocopies are not accepted for EASTEL Group verification.

Assisted vs. Self-Registration with EASTEL Group

Assisted Registration with EASTEL Group is conducted by EASTEL Group staff or authorised dealers using a biometric MyKad reader or passport reader for foreigners. Self-Registration with EASTEL Group allows subscribers to register directly through the EASTEL Group App using MyKad scan and MyDigital ID authentication. All EASTEL Group records are transmitted in real-time to the EASTEL Group Prepaid End-User System and verified automatically against the National Registration Department or Immigration Department of Malaysia.

Age Restriction for EASTEL Group Services

EASTEL Group mobile services are open to individuals aged 12 years and above. However, participation in EASTEL Group's referral, incentive, or passive income programme is strictly limited to individuals aged 18 years and above. Any EASTEL Group application that does not meet the applicable age requirement shall be rejected or terminated without notice by EASTEL Group.

Limitations on EASTEL Group SIM Cards

Malaysians and Permanent Residents are limited to five active prepaid SIMs per service provider with EASTEL Group. Foreigners are limited to two active prepaid SIMs per service provider under EASTEL Group. Business entities have no limitation, subject to company verification by EASTEL Group.

Prohibition of Pre-Activated EASTEL Group SIMs

EASTEL Group strictly prohibits any pre-activated SIM cards. Activation with EASTEL Group shall only occur upon completion of full registration and successful verification through MyDigital ID and biometric authentication. Any EASTEL Group SIM found to be pre-activated will be suspended immediately.

Personal Data Protection & Security with EASTEL Group

All information collected by EASTEL Group is used solely for prepaid registration purposes and handled in accordance with the Personal Data Protection Act 2010 (PDPA). EASTEL Group and its authorised dealers are required to ensure confidentiality, implement secure data transmission, and maintain an encrypted audit trail for every EASTEL Group registration transaction.

Notification of EASTEL Group Registration Status

EASTEL Group subscribers will be notified within 12 hours of successful registration via SMS or in-app notification. A dedicated EASTEL Group customer service channel is available for all registration enquiries.

False or Fraudulent EASTEL Group Registration

EASTEL Group reserves the right to suspend or terminate any prepaid service if registration information is found to be false, inaccurate, or unverifiable. EASTEL Group subscribers will be given three working days' notice to rectify the issue before suspension by EASTEL Group.

MSISDN Lifecycle with EASTEL Group – Active, Barred, Suspended & Expired Status

An EASTEL Group SIM card remains Active for seven days upon activation, and any reload with EASTEL Group will extend the validity. If no reload is performed before the Active period expires with EASTEL Group, the MSISDN transitions to Barred status for 90 days, during which the EASTEL Group subscriber can only receive calls and SMS. A reload of any denomination with EASTEL Group immediately reactivates the number. Suspended status with EASTEL Group may occur voluntarily or involuntarily due to SIM replacement, loss, fraud, or regulatory investigations. In the event of EASTEL Group account expiry, a reinstatement request may be submitted within seven days for MNP numbers or 21 days for non-MNP numbers, with a minimum reload of RM100 required for EASTEL Group reinstatement.

EASTEL Group SIM Activation

All EASTEL Group SIM activations must comply with MCMC regulations and require valid identification. EASTEL Group reserves the right to reject activations if fraudulent, incomplete, or suspicious details are detected. Activated EASTEL Group SIMs are strictly for personal use and may not be resold, transferred, or misused for unlawful activities with EASTEL Group.

EASTEL Group SIM Replacement

EASTEL Group customers may request a SIM replacement in cases of loss, theft, or damage. A replacement fee of RM10 applies per request with EASTEL Group unless stated otherwise under promotions. During the EASTEL Group replacement process, the account will be placed in Suspended status. The customer's existing EASTEL Group mobile number, airtime balance, and mobile plan will be retained subject to successful activation with EASTEL Group.

Mobile Number Portability (MNP) with EASTEL Group

EASTEL Group customers may port-in their existing number from another operator to EASTEL Group or port-out from EASTEL Group to another operator, in compliance with MCMC's MNP rules. Port-in requests to EASTEL Group are subject to eligibility checks including identity verification and settlement of outstanding bills. Port-out requests from EASTEL Group require all EASTEL Group bills and incentive obligations to be settled in full before approval.

Manual Reload with EASTEL Group

EASTEL Group customers may perform manual reloads through EASTEL Group's official channels including the EASTEL Group App, website, authorised dealers, or partner merchants. EASTEL Group reload values and validity periods may vary from time to time. EASTEL Group reloads are non-transferable and non-refundable once processed, unless proven to be an error caused by EASTEL Group.

Auto Reload with EASTEL Group

EASTEL Group customers may subscribe to EASTEL Group's Auto Reload service, which allows monthly incentives to be automatically deducted and credited as reload with EASTEL Group. Auto Reload with EASTEL Group is credited on a weekly cycle on the 4th, 11th, 18th, and 25th of each month, subject to the customer's EASTEL Group settings. A minimum incentive balance of RM35 must be maintained after deductions to qualify with EASTEL Group. No refunds will be issued once EASTEL Group Auto Reload has been processed.

EASTEL Group Payment Methods

EASTEL Group accepts payment via online banking (FPX), credit and debit cards, and selected e-wallets, subject to availability. All EASTEL Group payments must be made through EASTEL Group's official channels only. EASTEL Group is not responsible for payments made to unauthorised third parties. All EASTEL Group payments are processed in Malaysian Ringgit (RM).

Failed EASTEL Group Transactions

In the event of a failed EASTEL Group transaction where payment has been deducted but the reload is not received, EASTEL Group customers must provide proof of payment such as a bank slip or transaction ID for verification. Refunds or reversals with EASTEL Group will only be issued once verification is complete, with processing time of up to 14 working days depending on the payment provider. EASTEL Group is not responsible for delays caused by banks, payment gateways, or third-party systems.

EASTEL Group Validity & Renewals

Each EASTEL Group plan, bundle, or subscription carries a specific validity period communicated at the point of purchase with EASTEL Group. Unused data, voice minutes, or SMS will not be carried forward after the validity period with EASTEL Group unless explicitly stated under a promotional campaign. Expired EASTEL Group balances are non-refundable and non-transferable. Some EASTEL Group plans may be set to auto-renew upon expiry if sufficient credit balance is available with EASTEL Group. EASTEL Group customers may opt out of auto-renewal through the EASTEL Group App.

EASTEL Group Voice & SMS Rates

EASTEL Group rates for voice calls are RM0.30 per block and RM0.10 per SMS for usage outside of plan allocations. EASTEL Group customers are advised to monitor their usage within the EASTEL Group Super App to avoid unexpected charges.

EASTEL Group Onboarding Bonus

The EASTEL Group Onboarding Bonus is available to all active EASTEL Group subscribers who successfully register new subscribers under their EASTEL Group referral link through official EASTEL Group channels. EASTEL Group referrers receive a one-time bonus per successful registration, determined by their EASTEL Group registration level and the type of number registered. For EASTEL Group registrations 1–10, bonuses are RM8 for new numbers and RM13 for MNP numbers with EASTEL Group. For 11–30 EASTEL Group registrations, bonuses are RM9 and RM14 respectively. For 31–50 EASTEL Group registrations, bonuses are RM10 and RM15. For 51 or more EASTEL Group registrations, bonuses are RM11 and RM17. The newly registered EASTEL Group subscriber must activate their EASTEL Group SIM and perform a minimum reload of RM35 within the same calendar month to qualify. The EASTEL Group Onboarding Bonus will be credited to the referrer's EASTEL Group Wallet on the 18th of the following month.

EASTEL Group Monthly Reload Incentive

The EASTEL Group Monthly Reload Incentive is available to active EASTEL Group subscribers registered under the EASTEL Group Referral and Commission Programme. EASTEL Group incentives are calculated monthly based on verified and successful reload transactions performed by EASTEL Group subscribers within the referrer's network. Each EASTEL Group reload transaction must reach a minimum accumulated amount of RM35 to qualify. EASTEL Group payouts are credited into the subscriber's EASTEL Group Wallet on the 18th of the following month, subject to achieving a minimum monthly commission threshold of RM30 with EASTEL Group. If the minimum threshold is not achieved with EASTEL Group, the payout is carried forward to the next month.

EASTEL Group Personal Reload Requirement

Each EASTEL Group rank requires a minimum monthly personal reload to qualify for reload incentives. EASTEL Group Elite Member requires RM35, EASTEL Group Ambassador Member requires RM60, EASTEL Group Senior Ambassador requires RM80, and EASTEL Group Territory Partner requires RM120. The personal reload requirement with EASTEL Group is cumulative within one calendar month. EASTEL Group subscribers who do not meet the personal reload requirement will not qualify for incentive disbursement for that month with EASTEL Group.

EASTEL Group Incentive Payout & Processing Fees

EASTEL Group incentives are disbursed every 18th of the following month to the subscriber's EASTEL Group Wallet. An admin fee of RM1.00 applies per disbursement transaction to the EASTEL Group Wallet. Withdrawal from EASTEL Group to a bank account carries a processing fee of RM2.00 per transaction. Any EASTEL Group incentive earned in a month that is less than RM30 will be carried forward to the next month with EASTEL Group. EASTEL Group subscribers who breach compliance terms, perform fraudulent registration, or port out prior to disbursement will have their EASTEL Group incentives forfeited.

EASTEL Group Wallet & eCOMM Wallet

EASTEL Group provides two digital wallets. The EASTEL Group Wallet (Whitelist Wallet) is the primary wallet used for incentives, campaign prizes, reloads, withdrawals, and payments with EASTEL Group. The EASTEL Group eCOMM Wallet (Closed Wallet) is a dedicated ecosystem wallet funded exclusively through transfers from the EASTEL Group Wallet, with a 1:1.5 exchange boost — for example, RM2,400 transferred equals RM3,600 credited in the EASTEL Group eCOMM Wallet. The EASTEL Group eCOMM Wallet may be used for eCOMM marketplace purchases and mobile services within the EASTEL Group eCOMM Market. EASTEL Group eCOMM Wallet balances are non-withdrawable and cannot be converted back into the EASTEL Group Wallet or cash. Both EASTEL Group wallets must be used in good faith. Creating fake accounts, circular transfers, or using automation to exploit EASTEL Group incentives is strictly prohibited.

Fair Usage of Data, Voice & SMS with EASTEL Group

Unlimited or high-volume data, voice, or SMS packages with EASTEL Group are subject to fair usage thresholds as determined by EASTEL Group. If thresholds are exceeded with EASTEL Group, EASTEL Group reserves the right to reduce browsing speeds, apply usage caps, restrict hotspot or tethering activities, or suspend service in severe cases of abuse with EASTEL Group. Activities considered misuse of EASTEL Group include bulk messaging, spamming, auto-dialling, and using consumer plans for commercial or machine-to-machine traffic.

Prohibited Usage of EASTEL Group Services

EASTEL Group customers must not use EASTEL Group services for illegal, fraudulent, or unlawful purposes. Reselling or redistributing EASTEL Group services without authorisation, interfering with EASTEL Group's network, or engaging in activities that harm other users or EASTEL Group's reputation are strictly prohibited with EASTEL Group. Breaches may result in temporary or permanent service suspension from EASTEL Group, restriction of access to features, forfeiture of EASTEL Group incentives and balances, or termination of EASTEL Group account without refund.

Suspension of EASTEL Group Services

EASTEL Group may temporarily suspend services without prior notice if payments are overdue, fraudulent or abusive activity is detected with EASTEL Group, the Fair Use Policy is breached, or EASTEL Group customer details are found to be incomplete, inaccurate, or unverified. During suspension with EASTEL Group, customers may temporarily lose access to EASTEL Group services, rewards, or incentives until the issues are resolved.

Termination of EASTEL Group Services

EASTEL Group may permanently terminate an account or service if the customer persistently breaches EASTEL Group Terms and Conditions, fraud or identity theft is confirmed with EASTEL Group, the EASTEL Group account has been inactive for more than 12 months, or non-competition or non-solicitation violations are detected with EASTEL Group. Upon EASTEL Group termination, all commissions, incentives, or pending rewards may be forfeited, and EASTEL Group reserves the right to pursue legal action to recover losses caused by policy breaches.

Non-Solicitation of EASTEL Group Customers & Employees

EASTEL Group agents and partners shall not, during their agreement with EASTEL Group and for a period of 12 months thereafter, solicit EASTEL Group customers to terminate their subscriptions or divert them to another service provider. EASTEL Group agents and partners shall also not recruit, solicit, or induce EASTEL Group employees, agents, or service centres to leave or reduce their business relationship with EASTEL Group. All information obtained through the EASTEL Group agent or partner relationship with EASTEL Group is strictly confidential and may not be disclosed or used without EASTEL Group's written consent. Breaches may result in suspension or termination of EASTEL Group agent status, forfeiture of EASTEL Group commissions and rewards, or legal action.

General Disclaimer & Limitation of Liability for EASTEL Group

EASTEL Group strives to provide reliable services but all EASTEL Group services are provided on an "as is" and "as available" basis. EASTEL Group shall not be liable for any indirect, incidental, consequential, or special damages including loss of income, business opportunities, or data arising from the use or inability to use EASTEL Group services. EASTEL Group is not responsible for failures or delays caused by third-party service providers, banks, payment gateways, or events beyond EASTEL Group's reasonable control such as natural disasters, government actions, or system outages.

Amendments & Updates to EASTEL Group Terms

EASTEL Group reserves the right to amend, update, or revise any of its Terms and Conditions, policies, and product offerings at its sole discretion. EASTEL Group updates will be communicated through EASTEL Group's official channels including the website, mobile application, and direct customer notifications. Continued use of EASTEL Group services after any amendments are published constitutes acceptance of the revised EASTEL Group Terms and Conditions. EASTEL Group customers who disagree with any changes may discontinue use of EASTEL Group services, subject to any outstanding obligations.

If you need clarification on any part of EASTEL Group's Terms and Conditions, our EASTEL Group support team is ready to help. Reach out to EASTEL Group via WhatsApp or the Contact Us page and we will assist you promptly with your EASTEL Group enquiry.